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Operators who stopped assembling reports by hand.

Seventeen published client interviews, across QSR, fast casual, casual dining and multi-brand groups.

Each of these operators stopped reconciling numbers and started running the business on one version of the truth.

Published client interviews17
Restaurant data since1999

17 of 17 stories

SPB Hospitality
SPB HospitalityQSR · Almost 300 locationsOwner of Krystal and several other concepts

One reporting layer across almost 300 locations, without keeping a data scientist in-house to run it.

Portillo's
Portillo'sFast casual · 70+ locations

Sales posting and GL tie-out went from three people over three or four days to one person in a half hour.

The ONE GroupPolished casual · 98 locations

Reports that ran overnight on two laptops now arrive the same day, across four concepts.

Tumbleweed Tex Mex Grill & Margarita Bar
Tumbleweed Tex Mex Grill & Margarita BarCasual dining

Exception-based alerts that cut comps and deletes by over 2 percentage points of P&L, especially in the first 2 years.

Taco Mac
Taco MacCasual dining · 28 restaurants

Chose Mirus after a thorough review of the options, including building internally.

PR Restaurants
PR RestaurantsFast casual · 63 unitsA Panera franchisee

A 63-unit Panera franchisee that stopped running the business on spreadsheets where one missed cell throws everything off.

Whataburger of Mesquite
Whataburger of MesquiteQSR · 18 units

An 18-unit franchisee that replaced store-by-store Excel and Access reporting with one picture of the business.

Twin Peaks
Twin PeaksCasual dining · 90+ locations

Promotions tracked from their first day, and UFC nights forecast from a six-month trend of past events.

Alamo Drafthouse Cinema
Alamo Drafthouse CinemaCasual dining · 40+ locations

Two POS systems that never talked, ticketing and food and beverage, now answer one question.

Uno Pizzeria & Grill
Uno Pizzeria & GrillCasual dining · 140+ locations

Discounting down 60 basis points over four years, and a POS fault found that had been giving toppings away.

Dewey's Pizza
Dewey's PizzaFast casual · 20+ locations

Comparative reporting that store managers print for scheduling, and that changed the culture between stores.

Cooper's Hawk Winery Restaurants
Cooper's Hawk Winery RestaurantsPolished casual · 35 locations

Guest spend, wine club spend and daypart mix in one set of calculations that marketing acts on.

Red Robin
Red RobinFranchisee · 20 Red Robin, 8 Wingstopvia Talon Management Services, a franchisee

A client of over 10 years that started paying credit-card tips to pay cards, through an export built in Mirus.

Ruby Slipper Restaurant Group
Ruby Slipper Restaurant GroupCasual dining · 25 locations

Toast, invoicing, inventory and scheduling in one place, and food cost issues found before service resumes.

Flagship Restaurant Group
Flagship Restaurant GroupMulti-concept · 23 locations, 13 states

23 locations in 13 states compared on labor hours per unit produced, a figure Toast could only give store by store.

Wings and Rings
Wings and RingsCasual dining

Check-level detail from several POS systems, joined to ticket times, recipe costs and royalty billing.

Willie's Restaurants
Willie's RestaurantsCasual dining · 17 locations

From about six months to get advanced in Cognos to running Mirus reports in a day or two, across two Texas concepts.

How to read these

Every story here is already published.

Each links to the full interview on the Mirus blog, in the operator’s own words. Nothing on this page is a composite or a paraphrase.

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